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Sign up for 20% off your first order.
Valid one per customer. Promo code is not valid for gift cards or Gift of a Smile. By submitting you are opting in to receive marketing communications from SmileDirectClub. (Privacy policy)
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BRIGHT20
Valid one per customer. Promo code is not valid for gift cards or Gift of a Smile. By submitting you are opting in to receive marketing communications from SmileDirectClub. (Privacy policy)
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Shipping & Returns
SmileDirectClub Product Return Policy
At SmileDirectClub, we’re all about making people smile. We went to great lengths to develop great products intended to last for years and keep you grinning daily, but things break occasionally. If this happens, you’re in good hands.
Refunds for Faulty Items
If the product you received has a defect, if you experience a product performance issue, or if there was damage to the product in-transit, you may be eligible for a full or partial refund. Please follow these steps when returning your purchase:
- Give us a call at (800) 957-3409, with your order number to let us know you would like to return your item.
- Please follow instructions provided by SDC Customer Care team member
Receiving Refunds
After we process your return, we’ll you to let you know your refund has been issued. You’ll typically see your refund on your credit card statement within 5 to 10 days of processing depending on your financial institution.
Replacement for Faulty Items
If you received a faulty/defective product and would like a replacement for the same item, please call our Customer Care team at (800) 957-3409 to request a replacement.
We reserve the right to limit or refuse certain returns and/or replacements if we determine product tampering, fraud or policy abuse has occurred. Our Customer Care team is available from 4 a.m. to 10 p.m. CST by email, chat, and phone.
Disclaimers
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1
Results and wear time on teeth vs Crest 3D Classic White Whitestrips for 7 days.
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2
"Cleans 50% better” claim is based on a comparison to a standard round filament brush. Results from independent study, data on file.
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Maximum results when used as directed. Results may vary.
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4
Results when used as directed. Results may vary
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5
Gift cards excluded from promotion
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Offer includes Teeth Whitening Kit with LED Light, Teeth Whitening Pens (4-pack), and Teeth Whitening Pens (8-pack).
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Some exclusions apply.
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“50% more effective” claim is based on a comparison against string floss after 14 days where water flossing was found to be 50% more effective for improving gum health (reduction in gingival bleeding). Results from independent study, data on file.
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Based on clinical study. See SmileDirectClub.ca/claims for details.